Shipping policy

Shipping Policy

Order Processing

All orders are processed within 1–3 business days, excluding weekends and statutory holidays.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, where available.

Shipping Destinations

Tompkins Labs currently ships to:

• Canada
• United States
• United Kingdom

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Estimated delivery times vary depending on your location and the shipping carrier. Delivery estimates are not guaranteed.

International Orders

Orders shipped outside Canada may be subject to customs duties, import taxes, or additional fees. These charges are the customer’s responsibility and are not included in the product or shipping price unless otherwise stated at checkout.

Shipping Delays

While we do our best to ensure timely delivery, delays may occur due to weather, customs processing, or carrier disruptions.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase. If you notice an error, contact us as soon as possible so we can attempt to correct it before shipment.